Memories. Made. Meaningful.

PicStories LLC

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FAQ

Look here for answers to common customer questions. If you don't find what you need here, you can always contact us toll Free at 855-4PicStory (855.474.2786) or email us at Info@PicStories.com.


Customer Care

Shipping and Delivery Times

Coupons and Promo Codes

Returns

Technical Support

Customer Care

  1. How do I check the status of my order?

    You can check the status of your order by clicking the link you received in your order confirmation email. You can also contact us by email at Info@PicStories.com or toll-free at 855-4PicStory (855.474.2786).

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Shipping and Delivery Times

  1. When can I expect to receive my order?

    When you place your order, we create your order within 1-3 business days. Once completed and prepared for shipment, you can expect it to arrive based on the shipment method you selected at check-out. 

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Coupons and Promo Codes

  1. How do I use a Coupon or Promo code

    If you have a PicStories coupon or promo code, simply enter the code in the 'Have a Coupon Code" field when you check-out. Your price change will be automatically calculated. 

    Shhh.... and just because you asked, use this one to get 10% off your next order: LOVEYA 

    Don't tell the boss. And we'd really love it it you could "Like" us on Facebook

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Re-Orders

  1. How can I re-order a PicStories product I've already created?

    Re-ordering is easy! Just log-in to your account and you'll find all the photo products you've ever created -- even if you never order it.

    Just click  "Edit" to review your item and from there you can make changes or place an order. 

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Returns

  1. What is your return policy?

    We want you to be completely satisfied with your purchase. 

    If your order arrives damaged or was not created according to your approved Order Confirmation details, please contact us to return your damaged item and receive a rush replacement at no charge.

    If for some reason you are not satisfied with your purchase, please contact us for a refund or purchase credit.

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Technical Support

  1. I'm having trouble using the site. What now?

    Just contact us! We'll be happy to walk you through any steps on our site. You can reach us at Info@PicStories.com or toll-free at 855-4PicStory (855.474.2786).

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Still have questions? Feel free to Contact Us